Frequently Asked Questions

Registration to receive Rouge Living`s newsletter is automatic following a Rouge Living online purchase. Alternatively you can use the subscribe button in Rouge Living homepage footer.

For full details on how to assemble Rouge Living products visit ?

Please refer to Rouge Living stockists list sorted by state.

Orders cannot be changed or cancelled after submitting. Please check your order carefully before clicking on submit button.

Rouge Living accepts Visa & MasterCard payments.

All goods are sent using Australia Post Registered Post service. Delivery charges for purchased items are calculated based on spend.

Freight Calculation Breakdown

$0         > $50          = $12

$51       > $100        = $18

$101     > $150        = $22

$151     > $200        = $28

$201 +                      = $35

All online purchases are sent through Australia Post using their Registered Post Service.

All orders are tracked by Rouge Living, should you wish to obtain this information please contact info@rougeliving.com.

Please allow between 5 - 7 working days.

Please contact Rouge Living by email info@rougeliving.com

Replacement globes for Rouge Living string lights are available from Rouge Living, please visit the Replacement Globes category under Decorative Lighting in the Shop Catalogue.

In the case that the entire string is not working it is most likely that a globe has become dislodged during transit. To find loose globe individually press all the globes in tight whilst string is switched on until the string lights up.

If a globe has blown, only that particular globe will not work. In this case replace globe using replacement globes provided in pack. Further replacement globes are available from Rouge Living.

If the string light is still not working please refer to our returns policy.

Any electrical items purchased online that are suspected of being faulty need to be returned to Rouge Living, 693 Glenhuntly Rd, Caulfield South, VIC, 3162 for assessment. Any goods deemed faulty will be replaced, should the identical item be no longer available a gift card for the purchase amount will be issued. Postage charges will apply for replacement goods issued.

Faulty items need to be returned within 6 months of the purchase date.

For any other item, Rouge Living guarantees its workmanship and delivery to our customer however after this point take no responsibility for the goods. In the case that an item is damaged on arrival this needs to be claimed with Rouge Living within 48 hours of receipt of goods.

At Rouge Living security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using ?? (SL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser, this verifies the authenticity and integrity of our website security.

Rouge Living collects customer’s details for use only in making their online shopping experiences with Rouge Living efficient and to provide details of special offers and information. Rouge Living does not sell or make available customer details to any third parties.

 Removal from Rouge Living mailing list can be arranged anytime through your account login.

If an item is labeled out of stock please email sales@rougeliving.com to obtain further information regarding an estimated time of availablity.

To register for Trade Access click the Trade Tab and complete required application form. A confirmation email will be sent to you within 48 hours of your application with details of how to access your account and set up your password.